:root {
  --wb-bg: #f4f5f8;
  --wb-panel: #fff;
  --wb-panel-soft: #f9fafb;
  --wb-ink: #172033;
  --wb-muted: #667085;
  --wb-subtle: #98a2b3;
  --wb-line: #e4e7ec;
  --wb-line-strong: #d0d5dd;
  --wb-accent: #2563eb;
  --wb-accent-soft: #eaf1ff;
  --wb-good: #067647;
  --wb-good-soft: #ecfdf3;
  --wb-warn: #b54708;
  --wb-warn-soft: #fffaeb;
  --wb-danger: #b42318;
  --wb-danger-soft: #fef3f2;
  --wb-side-bg: #121b2e;
  --wb-side-ink: #fff;
  --wb-side-muted: #98a6bd;
}
body { background-image: radial-gradient(1000px 450px at 100% -10%, rgba(37,99,235,.08), transparent 58%); }
.sd-view[hidden] { display: none !important; }
.sd-nav-count { min-width: 18px; margin-left: auto; padding: 1px 5px; border-radius: 999px; background: rgba(255,255,255,.12); color: #fff; font-size: 9px; text-align: center; }
.sd-inbox { display: grid; grid-template-columns: minmax(300px, .85fr) minmax(0, 1.15fr); gap: 12px; align-items: stretch; min-height: 520px; }
.sd-queue { display: flex; flex-direction: column; }
.sd-queue-tools { display: grid; gap: 8px; padding: 10px 12px; border-bottom: 1px solid var(--wb-line); }
.sd-queue-tools .wb-segmented { width: 100%; justify-content: space-between; }
.sd-ticket-list { overflow: auto; max-height: 560px; }
.sd-ticket { display: block; width: 100%; padding: 12px; border: 0; border-bottom: 1px solid var(--wb-line); background: transparent; color: inherit; text-align: left; }
.sd-ticket:hover { background: var(--wb-panel-soft); }
.sd-ticket.is-active { background: var(--wb-accent-soft); box-shadow: inset 3px 0 0 var(--wb-accent); }
.sd-ticket-top { display: flex; align-items: center; justify-content: space-between; gap: 8px; }
.sd-ticket-name { display: flex; align-items: center; gap: 8px; min-width: 0; font-size: 12px; font-weight: 650; }
.sd-ticket-name span { overflow: hidden; white-space: nowrap; text-overflow: ellipsis; }
.sd-ticket-subject { margin-top: 6px; font-size: 12px; font-weight: 600; line-height: 1.35; }
.sd-ticket-preview { margin-top: 3px; color: var(--wb-muted); font-size: 10px; overflow: hidden; white-space: nowrap; text-overflow: ellipsis; }
.sd-ticket-meta { display: flex; align-items: center; gap: 6px; margin-top: 7px; color: var(--wb-muted); font-size: 9px; }
.sd-thread { display: flex; flex-direction: column; min-height: 520px; }
.sd-thread-head { align-items: flex-start; }
.sd-thread-badges { display: flex; align-items: center; gap: 6px; flex-wrap: wrap; justify-content: flex-end; }
.sd-thread-body { flex: 1; overflow: auto; padding: 14px 16px; display: grid; gap: 10px; align-content: start; max-height: 390px; }
.sd-empty { align-self: center; justify-self: center; padding: 40px 12px; text-align: center; color: var(--wb-muted); font-size: 12px; }
.sd-empty strong { display: block; margin-bottom: 4px; color: var(--wb-ink); font-size: 14px; }
.sd-empty p { font-size: 11px; }
.sd-compose { padding: 12px 16px 16px; border-top: 1px solid var(--wb-line); background: var(--wb-panel-soft); }
.sd-compose .wb-field + .wb-field { margin-top: 9px; }
.sd-compose .wb-textarea { min-height: 82px; }
.sd-compose-top { display: flex; align-items: flex-end; gap: 8px; flex-wrap: wrap; }
.sd-compose-top .wb-field { max-width: 360px; flex: 1 1 260px; }
.sd-compose-actions { display: flex; align-items: center; justify-content: space-between; gap: 12px; margin-top: 9px; }
.sd-history-toggle { display: flex; gap: 4px; align-items: center; color: var(--wb-muted); font-size: 10px; margin-bottom: 3px; }
.sd-ticket-message { padding: 10px 12px; border: 1px solid var(--wb-line); border-radius: 10px; background: var(--wb-panel-soft); font-size: 12px; line-height: 1.55; }
.sd-ticket-message.is-agent { background: color-mix(in srgb, var(--wb-accent-soft) 55%, var(--wb-panel)); border-color: color-mix(in srgb, var(--wb-accent) 22%, var(--wb-line)); }
.sd-message-meta { display: flex; justify-content: space-between; gap: 8px; margin-bottom: 4px; color: var(--wb-muted); font-size: 10px; }
.sd-bars { display: grid; gap: 12px; }
.sd-bar-row { display: grid; grid-template-columns: 74px 1fr 32px; align-items: center; gap: 9px; font-size: 11px; }
.sd-bar-row strong { font-weight: 600; }
.sd-bar-row span:last-child { color: var(--wb-muted); text-align: right; font-variant-numeric: tabular-nums; }
.sd-bar { height: 7px; border-radius: 999px; background: var(--wb-line); overflow: hidden; }
.sd-bar > i { display: block; height: 100%; border-radius: inherit; background: var(--wb-accent); }
.sd-priority { margin-top: 20px; padding-top: 14px; border-top: 1px solid var(--wb-line); display: flex; gap: 16px; flex-wrap: wrap; }
.sd-priority div { display: grid; gap: 2px; }
.sd-priority strong { font-family: var(--wb-font-display); font-size: 22px; letter-spacing: -0.04em; }
.sd-priority span { color: var(--wb-muted); font-size: 10px; }
.sd-steps { margin: 18px 0; padding: 0; list-style: none; display: grid; gap: 15px; }
.sd-steps li { display: grid; grid-template-columns: 22px 1fr; gap: 9px; }
.sd-steps li > span { color: var(--wb-accent); font-size: 10px; font-weight: 700; letter-spacing: .08em; padding-top: 2px; }
.sd-steps strong { display: block; font-size: 12px; }
.sd-steps p { margin-top: 2px; color: var(--wb-muted); font-size: 11px; line-height: 1.5; }
.sd-local { display: flex; justify-content: space-between; gap: 10px; padding-top: 13px; border-top: 1px solid var(--wb-line); color: var(--wb-muted); font-size: 10px; }
.sd-local strong { color: var(--wb-ink); font-weight: 600; }
.sd-demo-note { margin-top: 22px; color: var(--wb-muted); font-size: 11px; }
.sd-demo-note a { color: var(--wb-accent); text-decoration: none; font-weight: 600; }
.sd-modal-message { margin-top: 12px; }
@media (max-width: 1080px) { .sd-inbox { grid-template-columns: 1fr; } .sd-queue { order: 0; } .sd-thread { order: 1; min-height: 0; } .sd-ticket-list { max-height: 360px; } }
@media (max-width: 560px) { .sd-queue-tools .wb-segmented { display: grid; grid-template-columns: repeat(4, 1fr); } .sd-thread-badges { justify-content: flex-start; } .sd-compose-actions { align-items: flex-start; flex-direction: column; } .sd-thread-body { max-height: none; } }